801-706-5919
HOMEOWNER SUPPORT
Warranty Issue Reporting
Use the steps below to prepare and submit a valid warranty request for your Legends at River’s Run home.
Before You Submit
Prepare Your Warranty Request

Review Your Warranty Handbook

Confirm that the issue you want to report is covered by your home warranty.

Take Clear Photos

Photograph the issue clearly so the warranty team can understand what you are experiencing.

Prepare Your Email

Include your name, reliable phone number, address in the subject line, plus the list of issues and photos.

WARRANTY PROCESS
What Happens After You Report an Issue
1
Review the Warranty Handbook
Review your home warranty handbook to confirm your request is valid.
2
Take Photos
Take clear photos of the issues you are experiencing.
3
Compose Your Email
Include your name, a reliable phone number, your address in the subject line, and attach the list of issues and photos. Send it to info@stonebrook.com.
4
Allow Time for Initial Review
Expect initial reviews of repair requests to take 3–5 business days.
5
Warranty Work Is Created
Once your request is approved, the warranty work will be created using CompanyCam.
6
Repairs Are Scheduled
The Project Manager will schedule a convenient time for the repairs.
7
Repairs Are Completed
Approved repairs will be made.
8
Request Is Closed
After repairs are completed, your warranty request will be officially closed.
Ready to Report a Warranty Issue?
Send your warranty request, issue list, and photos to our team using the email below.
info@stonebrook.com
Email Warranty Team